Shipping

General Shipping Questions

Most rings ship within 24 hours (Monday - Friday). Once a ring ships, it can take 2 to 5 days for customers in the U.S. to receive it. Shipping times are given on each product page.

Shipping time is the time from when you first place your order until the ring arrives at your door step.

Shipping is free! Whenever we send you a ring, shipping is covered by us. We are based out of the U.S. but we even ship internationally for free.

We ship anywhere in the U.S. and internationally for free!

Our rings ship from Southeast Michigan.

Address:

Northern Royal

8213 Secor Rd. 

Lambertville, MI 48144 Suite 309

We do offer free standard shipping. However, if you would like to expedite your shipping to 1 to 2 days, please contact us.

The free shipping we offer takes anywhere from 1 to 5 days for U.S. customers.

Free international shipping takes about 8-15 days for Canada and about 9-21 days for all other international orders.

We use the United States Postal Service (USPS). If you would like for us to use a different carrier, please select a different option at checkout or leave a note for us along with your order.

We do not require U.S. customers to sign for packages. 

International Customers who do not have to sign for packages include:

- United Kingdom

- Canada

- Australia

Most other international customers do not have to sign. If we require you to sign for the package, we will send you an email right after your purchase or when you package ships.

Returns & Exchanges

Ring Returns

If you do not like your ring and decide you want to return it, you can send it back within 90 days for a full refund.

The 90 day return policy will start on your wedding day. We just ask that you send us a copy of your marriage certificate or a receipt from your wedding that confirms the date of your wedding.

Please follow the directions below if you would like to return or exchange your ring for a new size.

1. Send your ring back to

Northern Royal

8213 Secor Rd. Suite 309

Lambertville, MI 48144

* Purchase shipping with a tracking number.

2. Complete the online form by clicking here or by going to the link down below.

https://northernroyal.com/pages/return-exchange-form

3. Include the return/exchange card with the ring you are sending back. 

The 90 day return policy starts when you receive your ring, which is also when the tracking number shows delivered. 

If you misplaced the return/exchange card, please include a note inside your package with the email you used to place the order and your first and last name.

Ring Exchanges

If your ring does not fit, you have 120 days to send it back and exchange it for a new size. We will send you a second ring for free. NO hidden fees.



Note: The 90-day return and 120-day ring exchange will not start until after your wedding day. We just ask you send us some sort of receipt or invoice from your wedding day so we can confirm your wedding date.


For direction on how to exchange your ring for a new size click here

Please follow the directions below if you would like to return or exchange your ring for a new size.


1. Send your ring back to

Northern Royal

8213 Secor Rd. Suite 309

Lambertville, MI 48144

* Purchase shipping with a tracking number.

2. Complete the online form by clicking here or by going to the link below.

https://northernroyal.com/pages/return-exchange-form

3. Include the return/exchange card with the ring you are sending back. 

It will take about 6-9 days from when you submit the form to receive your new ring.

The 120 day ring exchange policy starts when you receive your ring, which is also when the tracking number shows delivered. 

About Our Rings

General Ring Questions

We do offer ring engravings. Please click HERE if you would like to have your ring engraved.

Engraving Policy & Terms

By purchasing this engraving service you agree to the engraving policy and terms.

Refunds

The engraving service is not refundable. You can still return your ring for a full refund but we will not be able to refund you for the engraving service.

Exchanges

If you need to exchange your ring for a new size, we cannot refund you for the engraving service nor apply it to your new size ring. You will still receive a second free ring in the new size requested.

If you would like the new ring engraved a second time, you would need to purchase the engraving service a second time. To avoid this, we highly recommended ordering a free ring sizer. Click Here

Lifetime Warranty 

Our lifetime warranty does not cover the engraving service. We will still replace your ring under the lifetime warranty but we will not engrave your ring a second time unless you purchase the engraving service a second time. 

Existing Markings 

Some of our rings have our logo and the words such as "tungsten", "tungsten carbide", or other generic words. These markings cannot be removed and your requested engraving will go around these markings. If our logo is in your ring, it will be very small. Your engraving will also be a different font in comparison to what is already in the ring. 

If your finger was measured in a different ring size other than the U.S. standard size, please see our International ring size chart. Click Here

A majority of our rings are ION gold / ION plated gold. If it is a solid gold ring, then it will say "Solid Gold". Ion plating is the most expensive and the most technological advanced plating process there is. Major brands like Apple, Rolex, and Taylormade golf clubs use the same process.  This process makes the ring more durable than many classic gold rings.

Metal Wood Rings

A metal wood ring is a ring that is  crafted out of ceramic, tungsten carbide, or titanium and then inlaid with genuine wood. To view Metal Wood Rings Click Here

All of our wood rings are 100% waterproof. You never have to take it off. 

Yes, our wood rings are made with 100% real wood. There are many fake wood rings out there but we can guarantee our rings are made with 100% real wood. We conduct random samples from every 25 rings which means we cut the ring open to check the wood. 

Bentwood Rings

The Bentwood Ring Guide covers the policies specifically for Bentwood Rings.

*Bentwood Ring Policy

Any of the rings that are in the Bentwood Ring Collection are excluded from Northern Royal’s 90 Day Return Policy, Exchange Policy, and Lifetime Warranty Policy. Bentwood Rings have their own policies which can be found below.

Bentwood Ring Return & Exchange Policy

Unfortunately, we do not allow Bentwood rings to be returned or exchanged for other rings due to the amount of time and detail that it takes to make these rings. Each ring is uniquely different and tailored to each individual customer.

After Making A Purchase

After you make a purchase for a Bentwood ring, a free ring sizer will be sent to you right away unless you already received one before placing an order for a Bentwood ring. Once you have used the ring sizer, please go here to confirm your size. If the ring sizer confirms the same size you ordered, still be sure to follow the instructions that come with the ring sizer.

Why do we send out ring sizers?

Besides the high level of craftsmanship and the amount of time that is spent on each ring, Northern Royal Bentwood rings can only be resized within a half size in either direction. If the ring needs to be resized more than a half size, you will have to pay 50% of the ring price to allow for a brand new ring replacement.   

Ring Sizer Shipping Time?

U.S. Customers: 2 to 5 days.

Canada: 8 to 14

All Other International Countries: 9 to 22 days

A Bentwood ring is a ring that is made out of solid wood by taking thin strips of wood and tightly wrapping them. The layers of wood wrapped together create an extremely strong bond that makes the ring very durable. 

To view Bentwood rings Click Here.

All of our bentwood wedding rings are 100% handmade/handcrafted. No ring will ever be alike. With that being said, the times vary depending on the current demand. All times can be found on each Bentwood Ring Product page. 

Ring width: If you would like a different ring width, please leave a note for us at checkout. The notes section is available just before purchase. 

Other Customizations: We love customizing rings, and can do just about anything. If you would like to customize your ring, please click here.

Care

Avoid Abrasive Surfaces such as sand paper and abrasive soaps.

Avoid harsh chemicals such as solutions that contain chemicals.

Avoid rough wear during activities such as weightlifting, operating heavy machinery, or extreme sports such as rock climbing.

All of Northern Royal Bentwood Rings are waterpoof.

Education 

Are Bentwood rings right for you?

One of the first questions people ask is "Are they durable and will they last?"

Will They Last?

Durability

Bentwood rings are more durable than you may think. Bentwood rings are made by wrapping a thin piece of wood in multilayers. This gives the ring great strength and flexibility when under pressure. 

First, wood shavings/strips are soaked in sterile water and wrapped in multilayers. A special solution that gives them strength and preserves the wood is applied. Our last two steps are crucial but they mostly remain a secret as they are what set us apart. What we can say is these steps add even more strength and preserve the wood for even longer. 

Free Repairs 

Repairs are free of charge. You can send your ring in as many times as you'd like. We always do our best to try and avoid completely replacing your ring.  

What kind of repairs can be done to Bentwood rings?

A new finish can be added to Bentwood rings. Small scratches and small chips can be repaired. Northern Royal Bentwood rings can be resized free of charge. We can resize most Bentwood rings a half size in either direction. 

Lifetime Replacement: We will always do our best to repair your ring. However, if your ring is unrepairable, a small deductible of $95 will allow for a brand new ring replacement. The deductible also covers shipping.

Are Bentwood Rings returnable? 

The only rings that are not returnable are Bentwood rings. We do not allow returns on Bentwood rings because of the hours of work that are poured into these beautiful rings.

After you make a purchase for a bentwood ring, a free ring sizer will be sent to you right away. If you do not receive a free ring sizer, please let us know.


When should you receive the ring sizer?

U.S. Customers: 2 to 5 days.

Canada: 8 to 14

All Other International Countries: 9 to 22 days

Do I still need to have a ring sizer sent if I already know my size?

We highly recommended it. We like to double check all customers' ring sizes especially with the amount of time it takes to make your custom Bentwood ring.

Tungsten Rings

We use the same plating process that many well know brands such as Apple, Calaway and Rolex use. It is a special process called ion plating which is much more effective than other conventional plating processes. Ion plating is more stable and much harder than other conventional plating processes. Ion plating can handle bumps, is much more resilient to scratches, and is very durable. It is also less likely to fade. 

Tungsten rings can almost always be removed in a emergency situation. Almost all hospitals and emergency responders carry special tools to remove rings. Tungsten rings are no different to remove than other rings such as solid gold rings. 

Tungsten rings can also be safely broken off with a pair of pliers when enough pressured is applied.

Many experts say tungsten rings are safer to wear because they will break or shatter when they come under great amounts of pressure versus a solid gold ring that will bend around the finger and potentially cause more damage. 

Warranty

General FAQs About our warranty

We offer a lifetime warranty. In the rare event that your ring becomes damaged in any way, we will replace it for free in the first year. You just pay the shipping to send it back.

If your ring becomes damaged after the first year, we will still replace it for a small deductible of only $45.00. This will provide you with a brand new ring and there is no limit on how many times you can use the warranty.

Our warranty covers all of our rings, excluding Bentwood rings. Unfortunately, our warranty does not cover lost rings.

If you purchased your ring as a wedding ring, your warranty starts on your wedding day. We just ask that you send us a copy of your marriage certificate or a receipt confirming your wedding date.

Sizing

General Sizing Questions

The best way to determine your ring size is to order a ring sizer from us through this link.

Yes, we use some of the most advanced machinery that rarely makes mistakes. 

All of our rings are U.S. standard sizes.

Our rings are comfort fit, which means they will be more comfortable to wear.

Click here for the ring size chart.

The only rings that are available for custom sizing are found in the Bentwood Ring Collection.

Our rings are only available in half and whole sizes. We discovered that 95% of people found that either a half size or whole size fits perfectly.

It is also important to remember that your finger size changes throughout the day depending on your body temperature. By offering half sizes and whole sizes there is just enough room for your finger to adjust throughout the day.