Include your name and order number inside of the
package that you use to send your ring back in.
Step 1
FAQ For STEP 1
I misplaced the return/exchange card. What Should I do?
If you misplaced the return / exchange card its okay. When sending your ring back please include in the package your order number and first and last name.
What kind of packaging should I use to send my ring back in?
What kind of packaging should I use to send my ring back in?
We always recommend reusing the package that your ring came in. It's okay if you already threw away. You can use a padded envelope or a used box. If you have neither lying around your home most post offices have padded envelopes you can use as well.
- Please do not send your ring back in the following.
- A non padded envelope such as a letter envelope.
- A box that exceeds the dimensions of 12x12x12.
How do I find my order number?
Your order number is 4 to 6 digits long. Right after you placed your order you should have received an confirmation email that contained your order number.
Need Help With Sizing?
Order our free ring sizer (U.S. & Canada).
Ring Engraving
If you are sending your ring back for a new size and would like it engraved tap or click on the engraving tab below.
Ring Engraving
Would you like your ring engraved?
Step 1
Purchase your engraving before completing any other steps.
$5.00 OFF With Promo Code: LUV17
Step 2
Once you purchased the engraving include the order number for the engraving in your return package.
The order number for the engraving will be shown right after you complete checkout. A copy will also be sent to your email.
Step 3
Scroll down and complete steps 2 and 3.
Step 2
Send Your Ring Back To
Northern Royal
8213 Secor Rd, Suite 309
Lambertville, MI 48144
FAQ For STEP 2
Tip 1
Make sure you write down the new size you need before sending your ring back.
TiP 2
Skip the lines by printing your shipping label from home.
go to
- This will only work for U.S. Customers.
- You will need a printer to print the shipping label. The pros from printing from their website is you can avoid any lines at USPS. The con is you can only purchase USPS Priority mail which is more than USPS First Class Mail.
Which Carrier Should I Choose? USPS, UPS, DHL, Or Fedex. (U.S. Customers)
Which carrier should I choose? USPS, UPS, DHL, Or Fedex.
You can choose whichever carrier you want. Just make sure you purchase shipping that comes with a tracking number.
For U.S. Customers We Recommend USPS
We recommend USPS because they are reliable and usually the most affordable.
You can purchase the following services from USPS
USPS First Class Mail
Average Shipping Time 1 to 4 Days
Price: Around $4.00 To $6.00
Tracking Included
USPS Priority Mail
Average Shipping Time: 1 to 3 Days
Price: Around $6.00 to $12.00
Tracking Included
Which Carrier Should I Choose? (For Canadian Customers)
Which carrier should I choose? USPS, UPS, DHL, Or Fedex.
We Recommend Canada Post
We recommend Canada Post because they are reliable and the most affordable.
You can also use DHL, UPS, or Fedxex if you rather.
Important
*Purchase shipping with a tracking number.
*Keep a copy of the tracking number for step number 3.
*Remember the new size you need.
Step 3
Complete the online Return & Exchange Form down below.
*Incompletion of step 3 can cause delays.
powered by Typeform
FAQ For STEP 3
Tip
This form will take you less than 2 min if you have your tracking number ready and your order number ready.
I do not see the form?
The form should look like this down below. Please click on the start button as shown in the screenshot below.
*If you are still having trouble viewing the form click here.
What if I have more than 1 ring I need to send back?
If you have more than one ring you need to send back you would need to fill out the form twice.
When filling out the form twice you would use the same tracking number and order number both times.
How do I know if I completed the form properly?
You will receive a confirmation email after completing the form.
How long does it take to get a new size ring?
It will take about the same amount of time it took to receive your first one.
Will I be notified when you receive my ring?
You will not receive a request from us when we receive your ring back but if the tracking number shows we received it then we we have received your ring. You will receive another email notification when your new ring ships. If you are returning a ring you will receive an email notification when a refund has been issued.