The Bentwood Ring Guide covers the policies specifically for Bentwood Rings.
*Bentwood Ring Policy
Any of the rings that are in the Bentwood Ring Collection are excluded from Northern Royal’s 90 Day Return Policy, Exchange Policy, and Lifetime Warranty Policy. Bentwood Rings have their policies which can be found down below.
Bentwood Ring Return & Exchange Policy
Unfortunately, we do not allow Bentwood rings to be returned or exchanged for other rings due to the amount of of time and details that it takes to make these rings. Each ring is uniquely different and tailored to each individual customer.
After Making A Purchase
After you make a purchase for a bentwood ring, a free ring sizer will be sent to you right away unless you already received one before placing an order for a bentwood ring. Once you have used the ring sizer please go here to confirm your size. If the ring sizer confirms the same size you ordered still be sure to follow the instruction that come with the ring sizer.
Why do we send out ring sizers?
Besides the high level of craftsmanship and the amount of time that is spent on each ring. Northern Royal bentwood rings can be resized within a half size in either directions. If the ring needs to be resized more than a half size you would have to pay 60% of the ring price to allow for a brand new ring replacement.
Ring Sizer Shipping TIme
U.S. Customers: 2 to 5 days.
Canada: 8 to 14
All Other International Countries: 9 to 22 days
Timing
The current turnaround times are given below. Each ring is made to order and is made completely by hand.
U.S. Domestic: 25 to 35 Days
Canada: 30 to 40
International Shipping: 35 to 45 Days
Canada orders usually take 8 to 15 days.
The Bentwood Life Care Guarantee
Repairs
Repairs are free of charge. You can send your ring in as many times as you'd like. We always do our best to try and avoid completely replacing your ring.
What happens if the ring cannot be repaired?
We will always do our best to repair your ring. However, if your ring is unrepairable you will have to pay 65% of the ring price so we can make you a brand new ring.
Appearance Of Bentwood Rings
Bentwood rings are made with organic materials which can make each piece different than what may be shown in the pictures. Your ring may have variances in color, wood shades, or grain pattern from what is shown in the picture due to the natural material that are produced by nature. Making them all the more unique.
Discounts Codes
*Note: Unfortunately, we do not accept discount codes on any of the bentwood rings. Some discounts may work but they will delay the order.
Free Shipping on All Orders
U.S. Domestic: 25 to 35 Days
Canada: 30 to 40
International Shipping: 35 to 45 Days
Canada orders usually take 8 to 15 days.
We use United States Postal Service for both domestic and international shipments. You will receive an email with a tracking number when your orders ships out. If you would like to purchase expedited shipping please contact us either before you place your order or right after.
*All rings ship from Southeast, Michgian.
