Refund policy

90 DAY RETURN POLICY

If you do not like your ring, you can send it back for a full refund within the first 90 days.
No Hidden Fee's.

Silicone Ring Promotion: If a complimentary silicone ring was included, it must be returned with the wedding band for a full refund; otherwise, the refund will be adjusted by the listed price of the silicone ring on our website

120 DAY FREE RESIZING / EXCHANGES

If your ring does not fit, send it back and we will send you another one for free. No hidden fees.

All rings come with directions on how to return or exchange your ring for a new size.

AFTER THE 120 DAY RESIZING/EXCHANGES

In the rare event that your ring needs to be resized after 120 days, a deductible of $30.00 will allow you to exchange your ring for a new size. No limit.

THE WEDDING POLICY
Do you have an upcoming wedding? The 90-day return, Lifetime Warranty, and the 120-day ring exchange / resizing will not start until after your wedding day.

*If you do NOT have an upcoming wedding, our 90-day return, free resizing and lifetime warranty will start when you receive the ring.

If you would like to use the wedding policy, all customers must validate their wedding date. We ask all customers to send 2 receipt or invoices that would validate their wedding day. The invoices would need to show the wedding date, vendor phone number, and vendor address. A copy of your marriage certificate will also suffice.

*You only need to send us invoices/receipts when you use 120 exchange, 90-day return, or warranty.

LIFETIME WARRANTY
In the rare event that your ring becomes damaged in any way, we will replace it for free in the first year.

WHAT HAPPENS AFTER a YEAR?
If your ring becomes damaged after 1 year, we will replace it for a small deductible of only $45.00. You will receive a brand new ring. There is no limit on how many times you can use the warranty.

Stock & Availability
If the ring you ordered is not in stock at the time of your exchange (resizing), we will allow you to pick a new ring of equal or similar value. Warranty applies to the original purchaser.

VOIDED WARRANTY
The following will void Northern Royal's, LLC warranty.

- Lost rings. Your ring is not covered if you lose the ring.
- Alterations to the ring, such as engravings (not done by us) or any other sort of alterations to the ring. We will still replace your ring for free in the first year, but we will not cover any out-responsibility of the consumer.

IN RARE CASES a FULL REUNFD MAY NOT BE ISSUED
There are certain situations where the 90-day return policy is voided or a partial refund is granted (if applicable).

- If the ring is sent back damaged such as scratched, or cracked we may only refund you 60% of your order.
- If a customer mistakenly sends the ring back to an incorrect address and cannot retrieve it within 120 days a 40% refund will be issued.
- If a customer claims they sent the ring back to us but we never received it nor can the customer provide a valid tracking number a 20% refund will be issued.

REFUND PROCESSING TIME (If Applicable)
When you send a ring back for a return please allow 1 to 7 days for us to issue you a refund after we receive your ring. Your original method of payment will be used to credit you back your original purchase amount. You will receive an email notification when a refund is issued. It can take 1 to 4 days for your bank to process the refund amount.

OTHER

- Most of our rings are made of alliterative metals, which means they cannot be resized. For this reason, we will send you a brand new ring.

- We ask customers to cover the return shipping. For U.S. customers, it is usually under $5 if you use USPS First Class Mail.

- Stock & Availability
If the ring you ordered is not in stock at the time of your exchange (resizing), we will allow you to pick a new ring of equal or similar value. Warranty applies to the original purchaser.

- Northern Royal is not responsible for the sentimental or intrinsic value of the original ring.

Before contacting us about returns/refunds make sure we received your ring back by tracking it. All rings sent back to us should be sent back to us with a tracking number. If 7 days go past after we received it and you received a refund notification via email but no refund please contact us. Contact us at info@northernroyal.com